做销售就要懂这些（To be a sales man, you have to know all about it）.docVIP

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做销售就要懂这些（To be a sales man, you have to know all about it）.doc

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做销售就要懂这些（To be a sales man, you have to know all about it）

做销售就要懂这些（To be a sales man, you have to know all about it） According to the statistics of the 80% marketing company 80% salesman every day with 80% of the time for telemarketing, but only 20% people can reach the phone master. Flow chart Make an appointment to survey to find customers, often serve customers, the goal must be clear, I hope to give customers the feeling, I couldnt help to call to the customer, I feel empty to the customer on my phone, we have what objection to resolve and plan, how do I speak to service. Customers will buy single to my referral. A: call for 1. emotional preparation (peak) 2. image ready (to mirror smile) 3. sound preparation: (clear / beautiful / standard) 4. tools ready: (three color pen black blue red / White / 14; open notebook pencil; fax, paper notes, calculator) Successful sales, will start from every little bit of details, details to see our customers work style, simple things repeat, is the key to the success of sales. B: five points and details on the phone: 1. ears to listen, listen to the details; talk, communication and repeat; with notes, remember the key (to record the time and date of call content) 2. hours on the phone, the same phone the same time, an important telephone call communication time, not more than 8 minutes 3. stand up the phone, stand is a kind of persuasive. With body movements in subconscious learning 4. good listening: be absorbed in the current call (Understanding feedback and complaints) 5. customers do not interrupt the words, sincere enthusiasm and positive response to each other C: three principles of telemarketing: loud, excited, unremittingly D: the core concept of marketing: Love yourself, love, fall in love with the product Each of the 1. call is call money 2. phone is PR in our company 3. want to play phone first to have strong confidence 4. on the phone to compliment the customer, the telephone is a mirror 5. telephone marketing is a kind of confidence in the transfer, emotional transfer, wh