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for third-party logistics enterprise customer relationship management problem analysis（为第三方物流企业客户关系管理问题分析）.doc

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for third-party logistics enterprise customer relationship management problem analysis（为第三方物流企业客户关系管理问题分析）

For third-party logistics enterprise customer relationship management problem analysis To write papers network: [Abstract] into the 21st century, with the acceleration of the integration process of economic globalization, the huge market prospects to a third-party logistics enterprises who have a large number of high-quality customers who will be able to in the fierce in a leading position in the competitive implementation of customer relationship management has become an effective means of corporate competition and the development of effective and essential in this situation, as a third party logistics enterprises. analyzed our logistics enterprises use the status of the customer relationship management, focus on the implementation of customer relationship management on the importance of logistics enterprises, as well as the implementation of customer relationship management for the enterprise to put forward their own views and opinions. [Paper Keywords] third-party logistics, customer service, customer loyalty, customer relationship management A third-party logistics enterprise customer relationship management application status At present, China’s logistics enterprise customer relationship management is still in its infancy. Most customer management of logistics enterprises are not very standardized. Many customers lies in the hands of marketers, corporate internal customer data collection, collation, classification often seem disorder, lack of systematic, a core marketing staff quit can take away many customers of the enterprise, even marketers kickbacks to share with clients in private, the company also unsure so often caused to customers cared enough, inadequate attention phenomenon, the loss of customer resources is a common phenomenon. foreign logistics companies, such as UPS, Maersk, TNT and other enterprises with strong strength, advanced management concepts, excellent service, in particular the full range of care to the client so that most do