smart解读（smart解读）.docVIP

smart解读（smart解读） The goal of management is that managers work passively as a good means to active, but not conducive to the implementation of target management staff more clear and efficient work, is to develop a target and evaluation criteria for future performance evaluation, make the evaluation more scientific and standardized, but also to ensure that the evaluation of open, fair and justice. After all, you cant assess employees without goals. In object management, there is a principle called SMART. Good goals should be consistent with SMART principles. The so-called SMART principle, SMART is the initials of 5 English words: The 1. objective must be specific (Specific); 2. goals must be measurable (Measurable); 3., the goal must be Attainable; 4. goals must be relevant to other goals (Relevant); The 5. target must have a definite deadline (Time-based); Both the work objectives of the team and the performance objectives of the staff must be consistent with the above principles, and the five principles are indispensable. Expressly: SMART principle, S (Specific) -- clarity The so-called clear is to use specific language to clearly explain the standard of behavior to be achieved. Clear goals are almost consistent across all successful teams. One of the important reasons why many teams fail is because the goals are ambiguous or not effectively communicated to the members concerned. Example: goal - to enhance customer awareness. This kind of description of the target is very vague, because there are many concrete ways to enhance customer awareness, such as reducing customer complaints, the customer complaint rate is 3%, and now reduce it to 1.5% or 1%. Speed up service, the use of standardized and polite language, the use of standardized service processes, but also an aspect of customer awareness. With so many ways to increase customer awareness, what do we mean by enhancing customer awareness? Without clarity, there is no way to judge or measure. This amendment is the