房地产接待客户流程（Real estate reception customer process）.doc

房地产接待客户流程（Real estate reception customer process） Etiquette and skills for incoming calls Answer telephone specification requirements 1, sales personnel should be in the phone rang three sound pick up the receiver, and first cordial greetings: Hello!! Deer capital international! And then start talking; 2, sales staff should answer the phone with a smile, clear voice, self-confidence and cordial, patiently and carefully answer the questions raised by customers. Ask the person who knows the way, and invite the other party to visit at the end of the call. When the phone is hung up, you should hear the other person hang up and drop the phone. (Note: usually, the customer on the phone will be asked about the price, location, area, schedule, loans and other issues, sales personnel should avoid weaknesses, especially to avoid sensitive topics in the answer will cleverly integrated into the product selling point. Answer the phone should not be too long, the introduction of content should not be too detailed, as much as possible to attract customers to visit the scene 3, in the process of answering, you can use compliments or third compliments, so that the other party to eliminate the alert. In conversation with customers, try to get the information we want: the customers name, address, telephone number and other personal background information. Information on the specific requirements of the product, such as price, area, and so on, acceptable to the customer. Among them, the determination of customer contact is the most important. 4, answer the phone, do not pay too much attention to the customer to accept the property, only need to persuade customers to see the floor. 5, such as answering the phone, the other party is clearly indicated that it is peer research, sales staff shall not be perfunctory, but can not disclose to the case of sales secrets. 6, after answering the phone, the sales staff should immediately fill out the telephone registration form. Two, answering tele