购物中心商场商业广场应急预案.doc

商业广场应急预案 目录.........................................................1 电梯困人处理..................................................2 炸弹恐吓处理..................................................3 炸弹恐吓电话资料表............................................4 传染性疾病处理程序（SARS、禽流感）............................5 应对传染性疾病传播消毒药品/物资清单及消毒指令.................6 顾客受伤处理程序..............................................7 顾客受伤登记表................................................8 顾客突发疾病处理程序..........................................9 顾客突发疾病登记表............................................10 醉酒/精神失常者处理程序