the potential for the use of the occupants’ comments in the analysis and prediction of building performance潜在的使用者的使用的评论在建筑性能的分析和预测.pdfVIP
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the potential for the use of the occupants’ comments in the analysis and prediction of building performance潜在的使用者的使用的评论在建筑性能的分析和预测
Buildings 2012, 2, 33-47; doi:10.3390/buildings2010033
OPEN ACCESS
buildings
ISSN 2075-5309
/journal/buildings/
Article
The Potential for the Use of the Occupants’ Comments in the
Analysis and Prediction of Building Performance
George Baird * and Clare Dykes
School of Architecture, Victoria University of Wellington, PO Box 600, Wellington, New Zealand
* Author to whom correspondence should be addressed; E-Mail: George.Baird@vuw.ac.nz;
Tel.: +64-4-463-6231; Fax: +64-4-463-6204.
Received: 7 December 2011; in revised form: 11 January 2012 / Accepted: 16 January 2012 /
Published: 27 January 2012
Abstract: The authors investigated the occupants’ perceptions of 47 commercial and
institutional buildings worldwide. These investigations involved the personal distribution
and collection of a questionnaire survey seeking the occupants perceptions (scored on a
7-point scale) of some 45 factors: Operational; Environmental (including temperature, air
quality, lighting, and noise); Personal Control; and Satisfaction (including design, needs,
comfort overall, productivity, and health). Occupants were also invited to comment on nine
of these factors. While it has been suggested that in the ideal situation the occupants would
have no complaints about their indoor environment, the aim here was to discover the real
situation—in particular the proportion of occupants who were prepared to make a
comment, the general nature of the comments (positive, negative,
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