现代护理服务文化建设（Modern nursing service culture construction）.doc

现代护理服务文化建设（Modern nursing service culture construction） Modern nursing service culture construction Peoples Hospital of Hubei Institute for Nationalities; Zhang Cuilan I. overview of nursing service culture (I) concept of nursing service culture; The culture of nursing service is the hospital care of this special social group in a certain historical conditions and social environment, the sum created in practice provides nursing and health care service for people in all the services of state Italian culture and cultural services. With the change of modern medical mode and the development of high quality nursing service, people have new requirements for nursing service culture. (two) characteristics of modern nursing service culture; 1. innovation Modern nursing service culture is a brand-new proposition, which mainly realizes the transformation of taking medical treatment as the center and taking humans health as the center. Study the inherent law of service, practice idea, mechanism, management and all-round innovation. 2. emotionality Modern nursing service culture is a kind of emotional family culture. The medical market is the battlefield is the love to understand the patient, respect the patient, caring patients. The establishment of a loyal relationship, inevitably in exchange for praise and publicity services. 3. practicality Modern nursing service culture is not only an edge culture, but also a practical culture. It runs through and permeates the whole process of nursing service. Compared with other fields, modern nursing service culture pays more attention to human value and human psychology. Pay attention to quality, pay attention to service. Therefore, it is necessary for nurses to study the cultural needs of patients when they provide services to patients. For psychological and cultural identification and support, Provide them with high quality service. 4. coordination Modern nursing service culture is a kind of management culture, and nursing is a comple