护理三线值班制的实践及效果（Practice and effect of nursing three line duty system）.doc

护理三线值班制的实践及效果（Practice and effect of nursing three line duty system） Practice and effect of nursing three line duty system [Abstract] objective to improve the quality of night nursing work. Methods the three line duty structure was formed by the head nurse, nursing backbone and clinical nurses, and the nurses on duty were solved by night rounds and consultations. Results the problems in the night nursing work were solved in time, the nursing complaints and disputes were reduced, the psychological pressure of the nurses on duty was reduced, and the quality of nursing was improved. Conclusion the implementation of the three line duty system is helpful to improve the quality of night nursing work. [keyword] duty system; nursing management; nursing quality With the progress of society, the quality of nursing work is getting higher and higher. As a young comprehensive hospital in our hospital, a large number of junior nurses participated in the night shift, and the quality of night nursing was difficult to guarantee. The pressure of night shift nurses increased, and the complaint rate of patients increased. In order to change the situation of _r and improve the quality of night care, our hospital implemented the three line nursing system on the night care in February 2007 to help solve the difficult problems during the night work in our hospital and achieve satisfactory results. 1 general information Our hospital expanded in July 2002, is a university affiliated general hospital, open 1100 beds, there are 46 departments, of which 35 clinical departments, nursing staff of more than 500 people. Of these, 30% were junior nurses with a working age of less than 3 years. Due to staffing problems, low seniority nurses participate in the night shift ratio, and the night care security risk is more serious. In 2006, the satisfaction rate of nursing staff was 90%, and that of night complaints accounted for 58% of the total number of complaints. 2 method 2.1, the staff constitute a