联信国际厂商关系或将影响顾客满意度（The international relationship between manufacturers or will affect customer satisfaction）.doc

联信国际厂商关系或将影响顾客满意度（The international relationship between manufacturers or will affect customer satisfaction） Vendor relations or customer satisfaction will be affected 2012 has more than half, looking back half a year car market, Chinese car has slowed down the pace of growth, micro growth has become a foregone conclusion. Manufacturers service satisfaction began to gradually become the focus of attention of consumers, so if you can take the car companies to improve their products and services to enhance customer satisfaction, not only the development of car enterprises own advantage, but also a responsible attitude of dealers and consumers. Recently, the International (LANSION) released the China auto brand sales service satisfaction research report 2012. The report pointed out that this years high-end / import brand sales service satisfaction index overall downward trend, the difference between brand satisfaction increased. Joint venture brand, sales, service satisfaction, the top three were FAW TOYOTA, Beijing Hyundai, Dongfeng nissan. In the high-end / import brand sales satisfaction, Lexus brand beat the German giants won the title. The International Automobile Department Senior Analyst Sissi Lee said, this year, the auto industry Chinese impressive car dealers and car prices are in hot water, the distributor and dealer loyalty, employee satisfaction, the manufacturers have more substantial performance than short. Car enterprises brand concept needs to pass through the dealer, which gives the car enterprises in the brand support is more important than sales. Vendor relations close to ice point The game of firm relations is nothing more than commercial considerations. Since this year, regardless of the independent brand or the joint venture brand, the manufacturer relations cannot speak optimistically. More and more retreat network incident to dealers sounded the alarm. The profitability of domestic dealers are subject to market fluctuations, one of the importa