论文11（Thesis 11）.doc

论文11（Thesis 11） The role of pharmaceutical administration in outpatient dispute Abstract: from (date) to Tongren Hospital Xu ~ ~ ~ to think deeply the doctor was chopped by the deterioration of the doctor-patient relationship as the outpatient pharmacy service department to deal with disputes is particularly important how to reduce and avoid handling disputes is the current JiaoDian clinic Key words: causes of disputes, countermeasures of service, perfection of harmonious relationship between doctors and patients 12011 days a day, the situation to the 2011 Tongren Hospital (case) (the case of my hospital) what is the status quo? Ask questions ~ ~ ~ 2 pharmacy content management is a branch of science, research and education, its focus on the application of social behavior, management and legal science, nature and influence to complete professional service research in pharmacy practice environment. (of books) written in relation to the administration of Applied Social literature 3, the causes of medical disputes 1.1 hospital aspects 1.1.1 behavior is not standard, window service attitude is bad, the root cause of drug disputes is mainly that patients are not satisfied with the service of pharmacists. A pharmacy staff window service consciousness is weak, speak words properly, to answer questions with no patience; not punctual, inappropriate posts, instrument to give PatientsAn negative and undisciplined impression; their emotions do not pay attention to restraint convergence work, the negative emotions through language performance in the work, cause the patients criticism and discontent. All these bad behaviors not only aggravate the psychological pressure of the patients and their families, but also make the patients suspect the quality of their work and lead to disputes without a sense of security. 1.1.2 compliance violations issued the wrong medicine a pharmacist is not strong sense of responsibility, not through the chapter, illegal operations, dispensing do not