酒店员工流失的原因分析及对策（Analysis of the reasons for staff turnover in hotels and Countermeasures）.doc

酒店员工流失的原因分析及对策（Analysis of the reasons for staff turnover in hotels and Countermeasures） As the hotel industry competition is becoming increasingly fierce, the frequent flow of hotel employees has become increasingly obvious, which seriously restricts the survival and development of enterprises, therefore, how to prevent employee turnover has become the major problem in front of the hotel manager. Based on the introduction of the adverse effects of employee turnover on hotels, this paper analyzes the causes of hotel staff turnover, and then puts forward some countermeasures for preventing staff turnover. Key words: hotels, staff turnover, countermeasures At present, the phenomenon of employee turnover in hotel industry is very common, which has seriously affected the development of the hotel industry. According to the survey conducted by the National Tourism Administration Training Center on the turnover rate of 33 2~5 star hotels in China, the average turnover rate of employees is 23.95%. Among them, two star hotel is 25.64%; three star hotel is 23.92%; four star hotel is 24.2%; five star hotel is 23.41%; therefore, to prevent staff turnover is imperative for the hotel. I. The adverse effects of employee turnover on hotels 1. increase the hotels operating costs. Employees leaving the hotel force the hotel to recruit new employees. The hotels training expenses for the lost staff, the cost of recruiting new staff and the training fees for new employees will be included in the hotels operating costs as an additional fee. 2. decline in hotel service quality. Because the new employees in the understanding of the hotel and service skills and so on, there is a certain gap, and the old staff and on their training requires a gradual process, therefore, the hotel in a very long period of time the service quality will decline. This will lead to lower customer satisfaction, increase customer complaints, and lead to the loss of some customers, which will bring greater losses to