客户休息室管理规范（Customer lounge management specification）.docVIP

客户休息室管理规范（Customer lounge management specification） Customer lounge management specification This article is contributed by Shi Riqing Customer room management norms customer room management norms customer room management standard promotion Room service site management of FAW Mazda Motor Sales Co. Ltd. 2007.06 Customer lounge management 1. background Nine hundred Comfort level of waiting area The neatness of the waiting area Waiting area, recreation and leisure facilities Seven hundred 2004, 2005, 2006 In recent years, with the gradual standardization and development of the automobile industry, the competition of the same type of vehicle is becoming more and more fierce. More and more manufacturers are beginning to realize that, in this era of post auto consumption, after-sales service is becoming an important weight for consumers. At present, many manufacturers have established a perfect customer service service system, its core objective is to create value for customer satisfaction, satisfaction, and customer service service satisfaction is always the focus of our work and attention. From the beginning of the 04 years of service, customer service consumers attention from the original repair / maintenance quality, reception diagnosis, service delivery, and other accessories, more and more service to wait, hardware facilities, telephone consultation on. As a result, customer lounge management has been shown to play an important role as a key link in influencing consumers feelings in the store and directly related to service waiting. Customer lounge management 1. background Seven hundred and ninety-eight 800 points total score Eight hundred and two Seven hundred and seventy-seven Seven hundred and ninety-six Seven hundred and eighty-nine Eight hundred and nine Eight hundred and twelve Six hundred 400 total score, receive diagnostic services, wait for service, delivery, repair / maintenance, quality, accessories, hardware facilities From the 04 year to date, the proje