西餐案例分析（Western food case analysis）.docVIP

西餐案例分析（Western food case analysis） Case analysis of common service in hotel and Restaurant (1) what about wrong menus or wrong dishes? Answer: 1, first of all apologize to the guests, find out the reason and tell the guest, ask whether the guest opinion still need. 2, if necessary, should contact the kitchen, the fastest speed cooking out, and by the foreman or restaurant manager again apology. 3, if the guest does not need, should give the guests away, or free fruit or a ten percent off discount to apologize. (two) the guests order according to the menu, the kitchen is not, how should we solve? Answer: 1, apologize, ask the guest opinion, ask whether you can change the price of this dish, flavor similar dishes, such as guests agreed that the fastest speed dishes. 2, if the guests insisted on the original dishes, should ask the guest to patiently wait, immediately contact the kitchen, or from other departments for purchasing or quickly go out, immediately cooked. 3, the restaurant captain or manager once again apologize to the guests. (three) how do guests eat flies, glass and other foreign objects in their dishes? Answer: 1, first apologize to the guests, and after the guests allowed to withdraw the dishes. 2, by the restaurant foreman to consult the views of the guests, or to do a guest, or replace a special dish, or free fruit, ten percent off guests, the guests to make a profound review, ensure that no similar situation. 3, after the organization concerned personnel investigate this matter, and to the responsible person to make a fine deal with. (four), the waiter will not be cooking water, soup, drink dirty how to do guest laundry? Answer: 1, first of all, give the guests towels or napkins, sincerely apologize to the guests, the waiter should help guests wipe, such as female guests, guests have to wipe their own. 2, the waiter should immediately organize the table, such as dirty badly, please change the guests for guests to wash and ask the guest to leave the a