经理管理2-回馈.pdfVIP

MAnAgIng PERFORMAnCE “It takes two to speak the truth – one to speak and another to hear”. Topic Summary Henry David Thoreau (19th Century American philosopher) Giving Feedback Topic Summary This topic contains relevant information on how to  Create a work environment receptive to giving feedback  Decide when to give (or not to give) feedback  Plan a feedback session  give and receive feedback 84 MAnAgIng PERFORMAnCE Feedback is the sharing of observations about job performance or work-related behaviors. The goal is to achieve objectives by reinforcing or changing behavior. Depending upon your needs, you can give feedback based on short-term or long-term goals. You can also give feedback in different directions: upward, downward, or laterally to a colleague. General Effective feedback can improve three aspects of your work Guidelines  Relationships – how well you interact with people Giving  Process – how you get work done Feedback  Results – your measurable on-the-job achievements Establish a receptive work environment  Adopt the attitude that feedback is a mutually b