酒店前台培训（Hotel front desk training）.docVIP

酒店前台培训（Hotel front desk training） First, standardize their professional image 1, workplace etiquette A lot of occupation people, to beautify the external image, willing to spend lots of money to buy high-end clothing beauty. Love the heart, everyone has it, this is understandable. But the polished images that are carefully crafted are often shattered by mistakes in behavior. Dress up your manners, and show your grace and grace from the subtle, far more pleasing to the eye than a shelf of clothes! Standing posture The ancients said: stand like pine.. You dont have to be so serious about the world of the modern workplace! Men are mainly masculine beauty, head up, feet about shoulder width, standing naturally in the middle of the foot, shoulders relaxed. The lady is gentle and lithe, and she stands with a T-shaped step. When talking, face each other and keep a distance. Try to keep your body straight and not askew. Stand on walls, tables and chairs; legs apart and apart and crossed are indecent and impolite. Do not play with objects in your hand. It is impolite to show your absent mindedness. Walk Walk on the right side of the road and meet your colleagues and supervisors to say hello to you. In the course of walking, avoid smoking, eating, whistling, arranging clothes and so on. When walking up and down stairs, be polite to ladies and gentlemen. When many people are walking, be careful not to occupy the road because of the distance. Hotel reception training 2 body language Eye To associate with people is to have eye contact without eye contact. The correct use of the eyes, the transmission of information, and the shaping of professional image must follow the following rules. PAC law: P - PARENT refers to communicating with people in a paternalistic, educated eye, looking up and down, looking at each other and trying to find fault. A - ADULT refers to communicating with people through adult eyes, and the relationship between them is equal. The line of sight is from top