服务员岗位职责（Attendant responsibilities）.docVIP

服务员岗位职责（Attendant responsibilities） Regulations on penalties for catering services Source: professional catering network release time: 2013, 06, 08, click on: 1347 [collection] [discussion exchange] Regulations on penalties for service standards I. instrument appearance: (5 yuan per minute) 1, do not wear work card, do not wear overalls, shoes (buckle 2 points) 2, hair does not comply with the provisions of hair (buckle 1 points) 3, do not make up or do not meet the requirements of make-up, men do not shave beard (buckle 1 points) 4, nails too long (buckle 1 points) 5, overalls wrinkle, smell and dirt (buckle 1 points) 6, in the work area, as humpback, stretching, yawning, dig dug ears, nostrils, burp (button 1) 7, humming, frolic, chewing gum (button 2) 8, mental relaxation, malaise (deduction 2 points) 9, chasing, jump, run in the work area (button 2) Two, work efficiency: (5 yuan per minute) 1, guests do not leave in time after Taiwan, pendulum table (deduction 1 points) 2, do not take the initiative to report name and inspection (button 2) 3, serving slowly (as a result of service operation) (deduct 2 points) 4, wrong dishes or missing dishes (in addition to compensation for losses deducted 4 points) 5, did not ask the guests on the staple food time (2 points deducted) 6, delay guest ordering (deduct 4 points) 7, the health district failed (deduction 2 points) 8, not within the specified time to complete the preparatory work (2 points deducted) 9, work procrastination and delay (deduct 4 points) Three, service specifications: (5 yuan per minute) 1, program disorder (deduct 2 points) 2, serving not reported Caiming (button 2) 3, time changer, zhencha (button 1) 4, do not take tray operation (deduct 2 points) 5, not on the right side (deduct 1 points) 6, say no to the guest (deduct 2 points) 7, the menu missing table number, time, number (deduct 2 points) 8, without the consent of the guests to take away the remaining dishes (2 points deducted) 9, do not take the