服务制胜1a-.服务双赢策略（Win win strategy of service winning 1a-. service）.docVIP

服务制胜1a-.服务双赢策略（Win win strategy of service winning 1a-. service） Service winning 1A-. service win win strategy (39 minutes) As early as a few decades ago economists have the language of service economy is coming, service companies will be in the number and size of growth, expansion, and employ many energetic staff in developed countries, the so-called third industry will therefore be more important. Traditional industries, including most agriculture, extractive industries, second industries and manufacturing sectors, will decline. This trend has become a reality and is still promoting economic transformation. In developed countries, the third industry not only accounts for a large proportion of GNP, but also is superior to traditional industries in the securities market. At the same time, manufacturing enterprises have recognized an important role in improving the service value of their products, with competitive products in the life cycle of the difference becomes smaller, each company tries to service to reflect the difference. For example, the stable supply and timely shipment, technical support and maintenance or training, the silent service revolution, has attracted a number of customers, with the competition in the whole service on the company more and more fierce, customers are becoming more demanding. The level of service that has been accepted a few years ago has become a cause of complaint today. Companies that are now thought to offer advanced services will be considered to provide only an average level of service this year. It is inevitable that people need to put more and more attention in the management of service activities, in many of our programs from the service management and customer management activities based on the profit pricing to control and performance evaluation, we have found that the silent service revolution on strategic management, thinking logic, pricing strategy and Accounting produced the far-reaching impact. In this program, Profe