售前服务工作（Pre-sales service）.docVIP

售前服务工作（Pre-sales service） Experience in pre-sales technical support work 1) the most important task of SE is to realize the users approval of the company through technical communication. The first step for a salesperson should be to promote his company, second, to promote the companys products, and finally to promote personal charm. But for SE, SE first to sell personal charm, identify users and allow users to identify themselves with the technical products provided, and finally allow users to recognize the company, increase the value of intangible assets of the company. 2) user projects have never been designed to solve any technical problem. SE to get users on their own identity, must be really concerned from the users point of view to consider the issue (at least let users feel), pay attention to their own image and working methods, to win the trust of users, and then consider the technical scheme for the benefit of the company. 3) the users real needs are not in the technical staff, but in the users leadership there. The technical staff simply took care of several technical problems and got him. Leaders do not understand the technology, it is generally not easy to finalize a project (business personnel through business PR can do). But the leader is good at observing from a certain angle: does your persons style of work make people feel relieved, the company you represent is worth trusting. Therefore, SE does not have to try to act in front of the user leadership, as long as seriously do their work, and let the leadership of their own and their company satisfied. 4) SE work, 70% by technology, 30% by life. The basic requirements of SE should include professional technical experience, basic writing skills, language communication skills and Macro Thinking ability. 5) SE should usually accumulate, things should be modest and prudent. Any user is not as bad as he thinks, and the user is his own real teacher. 6) that most users are not mere trash imagination, although