FB JD4 宴会服务经理.doc

job overview职位概述 Ensure that rooms/function space are set-up according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent today’s functions. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. 确保按客人的期望和宴会活动订单布置房间或活动场所。与计划的员工一起召开活动前会议来核查当日所有信息。检查计划的活动区域或房间，桌子的布置，吧台的布置，餐台，接待台和会间休息的卫生，装饰及正确的布置。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： 展现真我：在与他人接触时真实自然、形象专业、积极乐观 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities工作职责 Financial Returns / 财务回报： Works with supervisor in the preparation and management of the department’s budget. Duties include: 与上级共同负责部门预算的准备和管理工作。主要职责如下： Assists in coordination the preparation of the departmental annual budget 协助协调部门年预算的准备工作 Assists in monitor and control departmental cost on an ongoing basis to ensure performance against budget 协助监督和控制部门在运做中的花费并确保根据预算做一切开支 Assists in the preparation of hotel strategic plan, goals program, and Food and Beverage Departmental Budget 协助酒店的战略计划、目标及餐饮部预算的准备工作 Our people / 员工团队： ? Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results 同事、主管、团队及部门间互相合作及信任 ? Ensures training needs analysis of Banqueting staff is carried out and training programs are designed and Implemented to meet needs 分析宴会部员工的培训需求，并根据他们的需要设计和执行培训计划 Guest Experience / 宾客体验： ? Maintain knowledge of special progra