国际经贸函电课件 10 Complaints and Adjustment.pptVIP

Ⅰ Translate the following sentences into English. 复验后发现，质量与合同规定不符。 买方对货物提出索赔人民币1200元。 你方索赔须有足够依据。 我方订的是大路货，你方运来的是次品。 In business activities, no matter how perfect an organization may be, complaints from the customers are certain to arise. Making complaint is an unpleasant thing and needs to be well prepared and documented. Reply to complaints should always be courteous, even if the complaint is unfounded. In case no settlement can be reached between the two parties, the case under dispute shall be submitted to a third party for arbitration. Learning Focus: grasp basic terms related to