（2009）Exploring the relationships between information technology adoption and business process reengineering.pdfVIP

Copyright © eContent Management Pty Ltd. Journal of Management Organization (2009) 15: 170–185. Exploring the relationships between information technology adoption and business process reengineering YA -CHING LEE Associate Professor, Institute of Communications Management, National Sun Yat-sen University, Kaohsiung, Taiwan PIN-Y U CHU Professor, Department of Public Administration, National Chengchi University, Taipei, Taiwan HSIEN-LEE TSENG PhD Candidate, Institute of Public Affairs Management, National Sun Yat-sen University, Kaohsiung, Taiwan A BS T RA CT This study investigates the impacts of information technology on business process reengineering from intra- and extra-organizational perspectives. This research proposes a framework for facilitat- ing business process reengineering efforts towards competitive organizations. The framework was tested using data from a sample of 382 chief information officers or senior information systems managers, each of whom completed a survey. The survey results indicate that organizational inno- vation, market pressure and competitive intensity positively affect information technology adop- tion, which in turn trigger changes or business process in terms of workplace, workforce and business structure. Keywords: information technology adoption, business process reengineering, organizational innovation Many firms engaged in business process electronic commerce and enterprise resource reengineering (BPR) projects and report- planning technologies may change business prac- ed success in costs saving, quality breakthrough, tices to re-optimize business processes, which better customer services, time reduction and rev- leads to increased efficiency