酒店《贵宾预订》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: VIP Booking 任务: 贵宾预订 Code序号: RM-RES-D110 Objectives： At the end of this session reservations sales agent will be knowing how to handle the VIP booking. 目的: 在课程结束的时候预订部销售文员应懂得如何处理贵宾预订。 Standard ： VIP designation or amenity requests should be placed in the Oprea System at least one day prior to arrival. In the event of a same day amenity request, the appropriate amenity requirement should be informed to the Guest Service Supervisor/Manager for processing. In all cases the amenity codes should be keyed into the guest profile in t