酒店《回复咨询》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task 任务：Public inquiry 回复咨询 Code 序号：OH-SM-MC-D103 Objectives目的：At the end of this session, each trainee will be able to release relative information regarding hotel professionally and accurately. 课程结束后，每个学员都能够专业并正确地发布饭店的消息。 Standard标准：1. The Marketing Communications Department will release official statements and announcements on Brand, Corporate and the Hotel to the media, press and the general public. 公关部将负责对媒体、报界及公众发布有关饭店、品牌和集团方面的声明和消息。 Releases will be issued at the right time, to the right target audience, with the right contents by using