酒店《酒店设施》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Product Knowledge 任务: 酒店设施 Code序号: RM-RES-P060 Objectives： At the end of this session Reservation Sales associates will have the ability to introduce the Hotel and its facilities descriptively to telephone inquiries. 目的: 在课程结束的时候预订部销售文员应能够向询问者介绍有关酒店 设施和服务的信息。 Standard ： Reservation Sales associates will promote the Hotel and its facilities by introducing the Hotel and its facilities over the telephone and professionally describe hotel facilities to telephone inquires. 标准: 预订部销售文员须在接到关于酒店设施的咨询时能够专业的描述酒 店设施。 Resources: Flip Chart