酒店《免费电话和国际长途电话》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Toll Free Number International equerries 任务: 免费电话和国际长途电话 Code序号: RM-RES-S020 Objectives： At the end of this session Reservation Sales Agent should be know how to handle international enquirer and offer guest toll free number in suitable situation properly. 目的: 在课程结束的时候预 订 部 销 售 文 员应懂得如何处理国际长途 电话及在必要的时候提供给客人免费电话。 Standard ： The toll free reservation number will be offered to International callers making reservation inquires. Reservations will be handled quickly and accurately if the call is identified as international inquiry. 标准