IT Governance Model：IT治理模型.ppt

ITIL - * ITIL - * IT Governance Model CMMI ITIL Book Source: /wiki/ITIL High-Level Process Model The Deming Cycle ITIL Support Model ITIL Roadmap From Incident(s) To A Problem To A Known Error To A Change  The Service Delivery Process Model Terminologies Service Level Agreement (SLA) Operational Level Agreement (OLA) Underpinning Contract (UC) Service Catalog Service Improvement Program (SIP) Service Level Requirements (SLR) /Glossary.htm Defines the default services with the default levels of service and the options BS 7799 Part 1 was a standard originally published as BS 7799 by the British Standards Institute (BSI) in 1995. It was written by the United Kingdom Governments Department of Trade and Industry (DTI), and after several revisions, was eventually adopted by ISO as ISO/IEC 17799, Information Technology - Code of practice for information security management. in 2000. ISO/IEC 17799 was most recently revised in June 2005 and was renamed to ISO/IEC 27002 in July 2007. A second part to BS7799 was first published by BSI in 1999, known as BS 7799 Part 2, titled Information Security Management Systems - Specification with guidance for use. BS 7799-2 focused on how to implement an Information security management system (ISMS), referring to the information security management structure and controls identified in BS 7799-2, which later became ISO/IEC 27001. The 2002 version of BS 7799-2 introduced the Plan-Do-Check-Act (PDCA) (Deming quality assurance model), aligning it with quality standards such as ISO 9000. BS 7799 Part 2 was adopted by ISO as ISO/IEC 27001 in November 2005. BS7799 Part 3 was published in 2005, covering risk analysis and management. It aligns with ISO/IEC 27001. * OLA (operating level agreement) defines the interdependent relationships among the internal support groups working to support a Service Level Agreement. The agreement describes the responsibilities of each internal support group toward other support groups, including the proce