TELEPHONE SKILLS 电话技巧.ppt

TELEPHONE SKILLS USING THE PHONE TO HELP WITH YOUR JOB SEARCH TELEPHONE SKILLS Your voice is your personality over the telephone TELEPHONE SKILLS The aim of this presentation is to: 1. show you how to evaluate your telephone voice 2. use your telephone skills for three different methods of telephone job searching Evaluate your telephone voice Your voice makes an immediate impression that can portray you as: friendly or distant confident or timid spontaneous or mechanical relaxed or nervous Evaluate your telephone voice Always smile when you speak to someone on the phone - unless it is inappropriate This might sound odd - but practice and listen to the difference in the tone of your voice if you are smiling. Evaluate your telephone voice Pitch your voice lower Phones are like tape recorders –they make your voice sound higher pitched Speak slightly slower than normal and pronounce your words clearly. Evaluate your telephone voice Be well prepared Practice by phoning someone you know – who will give you honest feedback. If necessary have a pre-arranged script. Don’t waffle. Evaluate your telephone voice Listen Carefully to what the other person is saying Without interrupting Evaluate your telephone voice Take Notes To ask questions after the other person has finished speaking Evaluate your telephone voice Location Make sure you are somewhere quiet and where you will not be interrupted. Evaluate your telephone voice Don’t eat. Don’t smoke you can hear it on the phone. If you need a drink then let the other person know that –otherwise they will be surprised by suddenly hearing gulping noises! Evaluate your telephone voice Now that you have thought about how you present yourself over the telephone, see how you can apply your new skills to job searching……. Different methods of telephone job searching There are three different methods of searching for a job using the telep