员工、顾客意外伤害事故处理程序.doc

员工/顾客意外伤害事故处理程序 Associates/Customers Accident Handling Procedure 沃尔玛公司一直致力于为员工创造安全的工作环境,为顾客创造安全的购物环境，以减少意外伤害的发生，保证公司的正常商业运作不受影响。这也是我们提供顾客服务的最重要内容之一。 Wal-Mart Stores is always working for providing a safe working and shopping surrounding for associates and customers by preventing accidental injuries from happening and ensuring company normal daily operation. This is one of our important mission of customers service. 根据国家最新颁发的《安全生产法》和《工伤保险条例》等法律法规，为及时处理员工/顾客事故，并统计和分析事故信息，从即日起实行新的员工/顾客意外伤害事故处理程序。 According to Safe Production Law and Regulation of Industrial Injury and Insurance newly issued by government, we update associates/customers accidents handling procedure to standardize how to report associates and customers accidents instantly and correctly for statistics and analysis use. 何时需要填写员工/顾客意外伤病第一时间报告 When need to fill in the form 为方便统计，将事故分为A，B，C三类，此三类事故均需填写事故报告。 We divided accidents into three types, all the accidents belong to these three need to fill the form and report. A类事故：顾客意外事故 Type A: Customers Accident 因为沃尔玛的原因（原因包括员工，场地，商品，设备等）而产生的就医或发生费用的事故才需要填写报告. Accidents which caused hospitalization and loss days for reason of our associates, facility, merchandises and equipment, etc should be reported. 以下事故属于A类事故： Type A includes: 顾客在商场内受伤； Customers are injured inside our stores; 顾客在属于沃尔玛管理的停车场或广场受伤； Customers are injured in parking lot or square under Wal-Mart’s management. 顾客在免费巴士上受伤等。 Customers are injured in free shuttle bus, etc. B类事故：员工工伤事故 Type B: Associates Industrial Injury 当地社会保险局认可的员工工伤事故或造成工作时间损失的员工事故，需填写事故报告。 Accidents which has been identified as Industrial Injury by Social Insurance Bureau or concerned loss days should be reported.以下事故属于B类事故： Type B includes: 员工在工作时间和工作场所因工作原因受到的伤害（包括暴力伤害）； Associates are injured in working area in working time by job factors (violent injury inclusive); 上下班途中受到机动车伤害（以当地社会保险部门的最终认定是否为工伤为准）； Motor vehicles injury on route (follow-up the regulation of your local Social Insurance Bureau if belonging to industria