酒店英语迎宾部.docVIP

Unit one concierge Lesson 1 welcome to our hotel Talking to the guest Doorman：Good morning, sir. Welcome to our hotel. Guest: Good morning. Doorman: I’m the doorman. Let me help you with your luggage. Guest: Thank you. Doorman: good afternoon, Madam. Very glad to have you here. Guest: Good afternoon. Can you help me with my luggage? Doorman: No problem, Madam. The Reception Desk is over there. Follow me, please. Guest: Ok. ◎Listen to the words and repeat 1. case 2. baggage 3. carry-on 4. shoulder bag 5. suitcase 6. belongings 7. article 8. wallet 9. handbag 10. backpack ◎ Listen to the sentences, repeat and translate. 1. I” ll take care of your luggage. 2.You’ve got three pieces of baggage. Is that right, sir? 3. May I put your suitcase here? 4. Would you mind my putting your baggage here? 5. Shall I show you to your room? ◎ Listen and complete the dialogues 1. Doorman: Good morning，Madame.____________ Guest: Good morning. Doorman: I’m the doorman.________________ Guest；Thank you. 2.Doorman: Good evening, Mr. Taylor. Nice to see you again. Guest: Good morning. Doorman: ___________and show you to the Reception Desk. Guest: Thank you. Lesson 2 May I show you to your room Talking to the guest Bellboy: Good morning, sir. Guest: good morning. Bellboy: May I show you to your room now? Guest: All right. Thank you. Bellboy: My pleasure. Bellboy: Good afternoon, Madam. Guest: Good afternoon Bellboy: I’m a bellboy here. Let me help you with your luggage. Guest: Thank you Bellboy: It’s my pleasure. The lift is over there. Follow me, please. Guest: Ok. Bellboy: Here’s your room. May I put your luggage here? Guest: Please do. ◎Listen to the words and repeat 1 comb 2 razor 3 soap 4 ashtray 5 wardrobe 6 television 7 mirror 8 plug 9 air-conditioner 10 cup ◎Listen to the sentences, repeat and translate 1. This way, please. 2. May I have your key, please? 3. How do you like our hotel? 4. Let me show you to your room, please . 5