Six Sigma Quality 六西格玛理论.docVIP

Six Sigma Quality The Definition of The Theory 6Sigma(6σ)is the Greek letter used to designate the estimated standard deviation or variation in a process. This theory is a kind of quality management aimed at pursuing zero of defect production and improving customer satisfaction. 6σ management theory not only focuses on the quality of production and service, but also concerned about the process of improvement. 6σ is a target, this level of quality means that in all of the processes and results,99.99966% is not defective. That is, less than 3.4 defects or mistakes per million. It is evolved from Total Quality Management( TQM) and becomes the statistical tools to analyze the causes of product defects. The higher the “sigma level”, the lower the amount of variation.) 6σ is the highly standard process of assisting companies focus on developing and providing the nearly perfect products and services. The History of 6σ The 6σ concept- as the quality management concept, originally came up and developed by Bill Smith( Motorola. Inc, 1986.) It was formed and put into practice. Three years later, the Motorola got great success: the product failure rate decreased from 6210 per million(about 4σ)to 32 per million.(about 5.5σ). General Electric Company make the highly effective strategy into management philosophy and practice, and eventually form the corporate culture. At present, 6σ management theory is spreading fast among industries and many companies. The characters of 6σ As a continuous method of quality improvement, 6 sigma theory has its special characters: 1, Highly focus on the customer requirement 6σ theory centers on customer, it pays much attention on the need of customers. 2, Based on statistic data Statistic data is an important tool to measure 6σ. The numbers, data are useful for making decisions and supervising the error rate of product. 3, Highly concern about business processes The traditional quantity management jus