人力资源管理chapterA.pptVIP

“Treat others as you would like to be treated” Comparison of the Hierarchy of Needs with the Motivation-Hygiene Approach * Motivating People (p158-167) CHAPTER 5A Motivation Motivation is the willingness of a person to exert high levels of effort to satisfy some individual need or want. Unsatisfied need - Drive toward goal to satisfy need - Need satisfaction (attainment of goal) Drives Search Behaviour Tension Reduction of Tension Satisfied Need The Motivation Process Unsatisfied Need You Want to Motivate People To: Join your organisation Stay with your organisation Show up for work at your organisation Perform better for your organisation Do extra for your organisation Potential Influence of Motivation on Performance The Nature of Motivation Content theories of motivation - identify what things motivate people - Maslow’s need hierarchy - Herzberg’s Two-factor theory - Alderfer’s ERG theory - McGregor’s Theory X and Theory Y Process Theories of Motivation - explain how things motivate people Goal Setting Theory Expectancy Theory Equity Theory Maslow – Hierarchy of Needs (p89-90 p158-160) Developed in mid-1950s by Abraham Maslow Based on 4 major assumptions: Only unmet needs motivate People’s needs are arranged in order of importance (basic – complex) Lower-level needs must be met first There are 5 classifications of need Maslow’s Need Hierarchy Theory Physiological Needs most basic human physical needs Security / Safety Needs safe and secure physical and emotional environment Belongingness / Social / Love Needs desire to be accepted by one’s peers Esteem / Ego Needs desire for a positive self-image and to receive attention Self-Actualisation Needs represent the need for self-fulfillment Abraham Maslow is known for the theory that human beings are motivated by a hierarchy unsatisfied needs. How Managers Motivate with Maslow’s Hierarchy of Needs Theory Physiological needs Wage payment Provide basic working conditions （such as safe building temperature