酒店管理-礼仪酒店管理-礼仪.docVIP

仪容、仪表仪容：指容貌，是员工的本身素质的体现，反映了企业的管理水平，满足客人的需要，也反映了我们员工的自尊自爱。仪表：指人的外表，包括人的服饰和姿态方面，是个人精神面貌的外观体现。二、 标准：整体：整齐清洁，自然，大方得体，精神奕奕，充满活力。头发：头发整齐、清洁，不可染色，不得披头散发。短发前不及眉，旁不及耳，后不及衣领，长发刘海不过眉，过肩要扎起（使用公司统一发夹，用发网网住，夹于脑后），整齐扎于头巾内，不得使用夸张耀眼的发夹。耳饰：只可戴小耳环（无坠），颜色清淡。面貌：精神饱满，表情自然，不带个人情绪，面着淡妆，不用有浓烈气味的化妆品，不可用颜色夸张的口红、眼影、唇线；口红脱落，要及时补装。手：不留长指甲，指甲长度以不超过手指头为标准，不准涂有色指甲油，经常保持清洁，除手表外，不允许佩戴任何手饰衣服：合身、烫平、清洁、无油污，员工牌配戴于左胸，长衣袖、裤管不能卷起，夏装衬衣下摆须扎进裙内，佩戴项链，饰物不得露出制服外。围兜：清洁无油污，无破损，烫直，系于腰间。鞋：穿着公司统一配发的布鞋，保持清洁，无破损，不得趿着鞋走路。袜子：袜子无勾丝，无破损，只可穿无花，净色的丝袜。身体：勤洗澡，无体味，不得使用浓烈香味的香水。First, appearance, instrument appearance: that the face is the quality of the staff of its own, reflecting the companys management level, to meet the needs of the guests, but also reflects our staffs self-esteem self-love. Instruments: that persons appearance, including the dress and attitude, personal appearance of the mental outlook. Second, the criteria: overall: clean and tidy, of course, the generous hands Jingshenyiyi and full of vitality. Hair: hair neat, clean, non-staining, not to Pitousanfa. Short hair and eyebrows than before, not next to our ears, after less than collars, long hair Liu Mei, however, have to shoulder Zhaqi (using the unified company hairpin, to live with STDev network, folder in the back), in the head, neatly扎, Shall not be used exaggerated dazzling hairpin. Ershi: can only wear small earrings (without falling), the color of light. Outlook: Jingshenbaoman, expressions of natural, non-personal feelings, facing the Danzhuang, do not have a strong smell of cosmetics, can not be exaggerated by the color of lipstick, eye shadow, Chunxian; lipstick shed, we must promptly retrofit. Hand: not stay long fingernails, nail length to no more than finger as the standard, not allowed to smear colored nail polish, and kept clean, with the exception of watches, jewelry are not allowed to wear any clothes: fit, Tang Ping, clean, no oil slicks, staff Licensing in Zuoxiong wear long sleeves, Kuguan can not be rolled up, summer clothing to be Zhajin