6SIGMA工具 _TransProjects.pptVIP

Breakthrough Management Group Breakthrough Management Group Version 1.0 Nature of Transactional Projects Module Objectives The changing definition of Six Sigma Understand your organization’s maturity path in Six Sigma Six Sigma transactional companies The nature of transactional projects Defining transactional projects A few examples of transactional problem statements and project objectives An approach to a resistive transactional environment The Changing Definition of Six Sigma Definition of Six Sigma (Mid-80’s and earlier): A drive toward zero defects in manufacturing. A goal. Why manufacturing? Because this is where we measured defects. Definition of Six Sigma (Late 80’s, early 90’s): A methodology to achieve the goal in manufacturing (MAIC). This allowed the (non-statistician) practitioner to be able to apply. Definition of Six Sigma (Mid to late 90’s): A comprehensive process improvement system complementing the methodology to achieve the goal. Creating a system to support Six Sigma required organizational development in key areas (HR, Finance, IT, Communications). Definition of Six Sigma (Today): A metaphor or umbrella for business and process excellence. Transactional Appropriateness of… The goal of zero defects? This requires us to measure defects. Are most of our defects where we measure them? The methodology of M-A-I-C? This requires us to apply in order M-A-I-C, which is usually easier for individuals without their own system of problem solving (i.e., non-manufacturing employees). The system perspective of Six Sigma? In transactional environments, this system perspective is how business processes interact. Business and process excellence? It’s what the non-manufacturing organizations have been talking about for years. Getting to Six Sigma Today Requires a Manager… Learning New Traits Learning Six Sigma Step 1 = Don’t really know Six Sigma exists yet Step 2 = Sufficient understand enough to see that “we don’t anything yet” Step 3 = Real Learning