21世纪不动产-VIP客户推荐体系.pptVIP

Relocation 调差安家 Preview概要 The Team 我们的团队 What is Relocation 什么是调差安家 1. The Team 我们的团队   ThinkTeamwork!铭记团队精神！ 2.What is Relocation?什么是调差安家？ Relocation Department 调差安家 Relocation Department 调差安家 Relocation Department 调差安家 The Century21 China Real EstateAmbassador Program 21世纪中国不动产客户服务项目 The Ambassador Program客户服务项目 Airport Taxi Service机场迎接服务 Temporary Housing寻找临时住所 Orientation Tour城市初步了解 Housing Search Tour找房 Negotiation the purchase/lease contract for the client替客户同业主协商租/售合同 Household Moving搬家服务 Storage Facilities寄存服务 The Ambassador Program客户服务项目 School Registration for the children儿童入学登记表 Spousal Services-Education programs and career searches为客户的配偶提供寻找学校和工作的服务 Family Cross Cultural Training Program帮助客户及其家庭消除文化差异 Invitation to community organizations邀请客户参加社区活动 Recreation assistance协助提供娱乐方面的信息 The Ambassador Program客户服务项目 Car rentals and purchases租车或购车服务 “Ayi” search assistance寻找保姆服务 Phone and internet service registration电话及互联网的注册登记 Hospital registration医院登记 Medical Insurance assistance协助购买医疗保险 Departing home sale/rental-based on原有房屋的租/售—依不同地点而定 Remember!!谨记！！ Happy customer = repeat business 满意的客户=源源不断的业务 Supported by referrals, teamwork 需要客户推荐和团队协作精神的支持  1. The knowledge: You must know how to build the business systematically. 1.专业技能: 必须知道如何系统地从事一项业务。 Have a plan! 制定计划!  2. Tools: Presentation, brochures, business card, manuals, database. 2. 工具: 讲座, 产品宣传手册, 名片, 操作手册，数据库。 Have the right tools. 3. Building Materials: Properties, preferred clients, referrals... 3. 材料: 房源, 客户, 客户推荐...  4. Workshop: Know your business area/region thoroughly 4. 工作室: 完全了解你的工作地点及工作环境 Have a workshop 拥有一个适宜的工作环境 SENDING推荐 Step 1 第一步 J Inform customer that they will be referred to a Century 21 Franchise 通知客户他们将被 推荐给21世纪不 动产加盟店 SENDING推荐 Step 2 第二步 J Inform the receiving office of the incoming referral 通知接受推荐方有新 的客户推荐 SENDING推荐 Step 3 第三步 J FOLLOW UP!!! 客户服务跟踪!!! Each office is independent