writing negative messages 中山大学 商务沟通.pptVIP

To maintain your current health care benefits, you will be paying $109 a month. The enclosed rate schedule describes the costs for families and dependents. Midland continues to pay the major portion of your health care program ($430 each month). We think it’s a wise investment. Enclosure Negative Messages Three types of negative messages: Refusing requests Refusing claims Announcing bad news to customers and employees. Strategies for breaking bad news: We usually use the indirect pattern to prepare the reader. The indirect plan consists of four main parts: Buffer Reaso