MANAGING CONFLICT - WinePi Pi for the Wine Industry冲突管理- WINEPI PI为葡萄酒行业.ppt

mikevdp@ 1815 Manor Drive Santa Rosa, CA 95403 (707) 545-7520 www.WineP MANAGING CONFLICT POSSIBLE STRATEGIES Bribery Concern Persuasion Interest Straightforwardness When they trust you When they have experience and know you are reliable and a friend When thinking of the good of the group When they sense you care 1) What do you want 2) What are you doing to get it? 1) What do you want 2) What are you doing to get it? 3) Is it working? 1) What do you want 2) What are you doing to get it? 3) Is it working? 4) Do you want to figure out another way? What do you want? What do you want? What do you want? What do you want? 1 What do you want What are you doing to get it? Is it working? Do you want to figure out another way? A Cooperative Approach 1) What do you want? 2) What are you doing to get what you want? 3) Is it working? 4) Do you want to figure out another way? A Proscriptive Approach In Conclusion Your Job Is My Job Is To tell me when you don’t feel safe. To help me ensure your safety. To be honest with me and treat me with respect. To do all I can to ensure your safety. To help you get the most out of this experience. To be honest with you and treat you with respect. Consider this Norman Rockwell painting of the Scoutmaster. It is a starlit night and the boys are all asleep in their perfectly pitched tents. The Scoutmaster, who looks like a cross between Cary Grant and John Wayne, is standing by the embers of the campfire. He is deep in contemplation, his face serene and satisfied. The message seems to be that the Scoutmaster is utterly competent in all that he does. On the other hand, the message could just as well be that the only moment of peace and quiet the poor man gets is when the entire troop is unconscious. Where was Rockwlll earlier in the day when the Scoutmaster was shouting things like, “Hey, you kids stop poking that bear with that stick!” Where is the painting of the Cubmaster trying to