letter 改分要点.docVIP

考题2 Question 47 You are the manager of a TV and radio workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer’s letter and asked you to write a reply. Write a letter of 100-120 words to the customer, using the employee’s comments and explaining why your company cannot repair the cassette player. Do not include address. Write on your Answer Sheet. 35 Dorset Road London W6 12 September 1997 Mr. D. Mason Radio World 6 Adelaide Park London W6 Dear Mr. Mason, Re: Repair of Tashita Cassette Player You returned our cassette player to us on 5th September, after having it in your shop for over a month, saying that you could not repair the following faults: A problem with the volume control Difficulty operating the on/off switch. I was very surprised to hear this, because the equipment is not all that old. Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this matter with the manufacturers. Yours sincerely, Paul Johnson Letter 2 Task Specific Mark Scheme Content The letter needs to appoligise and explain why your company can not repair the cassette player. All the required points should be covered and a suitable opening and closing is essential. If one of the five required points is missing, the answer can be given a maximum of 11, i.e. medium Band 3. If two of the required points are missing, the answer can be given a maximum mark of 8, i.e. high Band2. Organisation Paragraphs and linking devices should be used to present the information clearly and logically. Register As this is correspondence between company and its client, the register should be formal or neutral. Range Language should be carefully used so that the reader knows what the problems are. There are opportunities to demonstrate reasonable explaination. Target reader The client should clearly understand