购物中心、商场营运部经理岗位职责.doc

Facility Manager – Work level 购物中心营运经理-工作级别 My manager is: Mall Manager 我的经理是：购物中心总经理 My job is: 我的工作是: Recruiting, training and managing mall operation team, developing team members and improving their work efficiency through daily management 负责部门整体的管理、培训和招聘；同时将通过日常工作管理，促使团队高效工作并达到工作要求的同时员工也有所发展 I spend% of my time managing each section of operation department, communicating and solving the problems with relevant departments, and serious ones are reported to mall facility manager 35% of my time managing tenants’ wrong doings, including postponing the opening, closing in advance and improper trading, developing reports and communicating with relevant people 15% of my time making objectives and plans to get more business support; assisting mall manager make yearly budget 10% of my time assisting mall to carry out leasing work 40% 的工作时间管理及时沟通、解决发现的问题；重大问题及时上报购物中心经理35% 的工作时间违反租约规定的租户（包括推迟开业，提前闭店，违规经营）制作和违规经营相关的月度报告并且处理相关的沟通 15% 的工作时间制定目标和行动计划来提升商业支持的方法协助购物中心总经理制定年度商业支持预算 10% 的工作时间协助购物中心的总体管理完成租赁任务 I know I’ve done a great job if:: ? The mall gains good reputation in the local market ? Mall operation service meets standards and all activities follow local laws and regulations ? Tenants’ business develops well and communication between tenants and mall is smooth ? I can constantly improve and optimize my performance based on top management’s directions ? I can meet the legal requirements of different local authorities ? I can finish the task assigned me well and effectively ? 商场在当地社会中的声誉? 购物中心的营运服务达到标准，各项营运活动符合法律法规和政策 ? 租户业务顺利发展，租户与各个部门之间的沟通顺畅 ? 能够在决策层的衡量和管理下不断进步? 顺利通过各种审查审计关? 按照上级要求或委托条款及时准确完成任务。The people I need to work with are: 我需要和这些人合作: Inside my function在我的职能内 Outside my function在我的职能外 Mall Manager 购物中心总经理 Mall Operation Team 购物营运团队 Regional Team 区域团队 Regional IT/HR/Legal/Finance Team 区IT/人资/法务/财务团队 Supplier and Contract Companies 供应商和第三方公司 The skills I need are: 我需要以下技能: General skills 综合技能 Operating skills 营运技能 Experience required 要求的经验 什么what