分销及零售物流营运管理.pdf

『分銷及零售物流營運管理』文憑課程 Diploma in Supervisory Operations for Distribution Retail Logistics 3 March 2009 – 3 November 2009 Course Code: 37-04 Nature and Objectives As one of the major economic sectors in Hong Kong, the retail industry continues to expand itself and with it the need for qualified personnel to work in this growing industry is greater than ever. In order to succeed in this rapidly changing industry, application of new technology in the supply chain, and effective supervision of distribution and retail logistics operations combined with powerful customer relationship management are vital. The “Diploma in Supervisory Operations for Distribution Retail Logistics” has been specifically designed to provide participants with the theoretical knowledge and practical skills that are relevant for the retail management profession. It not only covers principles of distribution and retail management, but also logistics operations, customer relationship management, resource management, and enabling technologies in distribution and retail logistics operations. Professional Recognition This Diploma program is endorsed and recognized by Hong Kong Logistics Association (HKLA) as one of the qualifications approved for admission to HKLA’s Associate Membership. Hong Kong Logistics Association was formed and registered in September 1996. HKLA is one of the leading Associations in Hong Kong focus on logistics and supply chain management. It represents the interest of logistics professionals involved in key activities such as warehousing, freight transportation, physical