Asterisk QUEUE配置 Queue简介 queues.doc

Asterisk QUEUE配置 Queue简介 queues.conf[跟我一起学] 星期三, 三月 11, 2009, 17:10 Asterisk应用,?跟我一起学 3,436 views 30 comments ? Asterisk call queues Queues consist of Incoming calls being placed in the queue Members that answer the queue (extensions or users that login as agents) A strategy for how to handle the queue and divide calls between members Music played while waiting in the queue Announcements for members and callers Queues组成: 进入到queue当中的来电 分机.用于接听来电 振铃策略 Music on hold 队列提示 Queues are defined in?queues.conf?or in?dynamic realtime. The latter allow storing queue configuration in a database so that changes are immediately available for new callers without the need for an explicit reload. Queues?通过使用queues.conf?或者使用realtime技术定义/配置.现在允许把queue配置存到database当中.所以所做的改变马上可以有效而不需要重新加载 Agents :指定在Queue当中的一个人.来接用户来电.Agent的状态用于标识是否准备好接听来电.Asterisk把一个来电转移到QUEUE当中.然后Queue会把来电转到一个可用的Agents Members.?是指可以用于应答来电的活动的Channels.有可能是一个Agent?或者是一个通道.比如:sip/8734 Agents?are the people (or person) that answer call(s) that have been placed into a specific Queue. An agent logs in indicating that s/he is now ready to take calls. Asterisk transfers an inbound call to a queue, which is then in turn transfered to an available agent. Members?are those channels that are active answering the Queue. It can be agents or normal channels, like “sip/snom23″ New in Asterisk v1.2 1.2新特性 如果一个Queue当中没有members.或者只有不可用的分机. A queue is now considered empty not only if there are no members but also if none of the members are available (e.g. agents not logged on). To restore the original behavior, use “leavewhenempty=strict” or “joinwhenempty=strict” instead of “=yes” for those options. 现在可以在queue exit context中使用多个数字的extensions.(尽管可能没有overlapping extensions,并且没有按键超时),这就意味着在queue_log的?EXITWITHKEY?事件当中会有一个key字段.有多于一个的值. It is now possible to use multi-digit extensions in the exit context for a queue (although you should not have overlapping extensions, as there is no digit timeout). This means that the EXITWITHKEY event in qu