大二综合英语教学资料：Principles 15.5.14 teams.pptVIP

* * * * * * * * * * * * * * * * * * * * * * * * * * Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 11–* Exhibit 11–6 Techniques for Making More Creative  Group Decisions Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 11–* Group Processes: Conflict Management Conflict The perceived incompatible differences in a group resulting in some form of interference with or opposition to its assigned tasks. Traditional view: conflict must be avoided. Human relations view: conflict is a natural and inevitable outcome in any group. Interactionist view: conflict can be a positive force and is absolutely necessary for effective group performance. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 11–* Group Processes: Conflict Management (cont’d) Categories of Conflict Functional conflicts are constructive. Dysfunctional conflicts are destructive. Types of Conflict Task conflict: content and goals of the work Relationship conflict: interpersonal relationships Process conflict: how the work gets done Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 11–* Exhibit 11–7 Conflict and Group Performance Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 11–* Group Processes: Conflict Management (cont’d) Techniques to Manage Conflict: Avoidance Accommodation Forcing Compromise Collaboration Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 11–* Exhibit 11–8 Conflict-Management Techniques Source: Adapted from K.W. Thomas, “Conflict and Negotiation Processes in Organizations,” in M.D. Dunnette and L.M. Hough (eds.) Handbook of Industrial and Organizational Psychology, vol. 3, 2d ed. (Palo Alto, CA: Consulting Psychologists Press, 1992), p. 668. With permission Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 11–* Group Tasks and Group Effectiveness Highly complex and interdependent tasks require: Effective communications: discussion am