运营Chap001中文版.pptVIP

Every aspect of business affects or is affected by operations Many service jobs are closely related to operations Financial services Marketing services Accounting services Information services There is a significant amount of interaction and collaboration amongst the functional areas 在实际中，各职能领域之间存在明显的交叉和配合之处，包括信息交流和联合决策。例如，虽然企业组织的三个主要职能部门各自进行着不同的活动，但是它们的许多决策影响着该组织的其他职能部门。结果，这些职能之间存在着大量的交互作用。 It provides an excellent vehicle for understanding the world in which we live Instructor Slides 1-* 运营管理的历史演变： Industrial Revolution 产业革命 Scientific Management 科学管理 Human Relations Movement 人际关系学说的发展 Decision Models and Management Science 决策模型与管理科学 Influence of Japanese Manufacturers 日本制造商的影响 Instructor Slides 1-* The human relations movement emphasized the importance of the human element in job design 人际关系学说强调在工作设计中“人”这一因素的重要性。 Lillian Gilbreth Elton Mayo – Hawthorne studies on worker motivation, 1930 Abraham Maslow – motivation theory, 1940s; hierarchy of needs, 1954 Frederick Hertzberg – Two Factor Theory, 1959 Douglas McGregor – Theory X and Theory Y, 1960s William Ouchi – Theory Z, 1981 Instructor Slides 1-* Economic conditions 经济环境 Innovating 创新 Quality problems 质量问题 Risk management 风险管理 Competing in a global economy 在全球化经济中的竞争 Instructor Slides 1-* Sustainability 可持续性 Using resources in ways that do not harm ecological systems that support human existence Sustainability measures often go beyond traditional environmental and economic measures to include measures that incorporate social criteria in decision making All areas of business will be affected Product and service design Consumer education programs Disaster preparation and response Supply chain waste management Outsourcing decisions Instructor Slides 1-* Financial statements Worker safety Product safety Quality The environment The community Hiring and firing workers Closing facilities Workers rights Ethical issues arise in many aspects of operations management: Instructor Slides 1-* 道德问题： 运营部经理有责任做出道德方面的决策。道德问题表现