推荐五星级酒店服务标准手册.pptxVIP

Bell Service ;Contents;Study-target;Please tell which one is a bellman;Preparation General knowledge;Procedures of doing the bell service ;1. How to receive group guests?;2. How to receive individual guests;Sample Writing;Professional Term;Conversation;Famous brand of wine;Teaching Procedures;Reading through the text;Word Bank;Ask and answer questions after reading;Warm up;Intensive Reading: Para.1;contact:接触、联系;Intensive Reading: Para.1;show sb to：带领某人到某处;Intensive Reading: Para.1;run errands: 跑腿，办事;summon:召唤，召集;Intensive Reading: Para.2;conversation:会话，交谈;Intensive Reading: Para.2;e