No.3 Chapter 3 oral communication 商务英语 教学课件.ppt

Chapter 3 Oral Communication Main contents Oral delivery skills Strategies for successful listening Strategies for successful speaking Several oral communication forms Oral delivery skills Pitch 音调： The pitch should be varied. falling pitch conveys certainty and rising pitch uncertainty. Rate 语速：Proper pause between major thought groups. Volume 音量：contrast in emphasis and controlled breathing Vocal quality 音质：relax the throat. Negative husky, throaty, weak, shrill, muffled Positivemellow, gentle, silvery, serene, cheerful Pause There can be an art in the use of a pause. I find nothing wrong with a pause. It does not have to be filled with a you know. This phrase, like so many others,” Byrd added, “betrays a mind whose thoughts are often so disorganized as to be unutterable. Strategies for successful listening Appreciating that listening is as powerful as speech. How to improve listening skills Listening tips How to improve listening skills Be prepared: learn something about the topic, speaker, audience and the situation in advance. Listen to understand, not refute: As someone once advised, Grow antennae, not horns. Focus your mind: Make sure your mind is focused, no wondering! Pay special attention to statements that begin with phrases such as My point is... or The thing to remember is... How to improve listening skills Take notes: Jot down ideas. Do not interrupt: Let yourself finish listening before you begin to speak! Summarize and evaluate: Take what you have heard and understand it in your own way. Do you believe what you have heard? Listening Practice What are the main ideas of the speakers? Do you agree with them? Listening tips Attending tactics: Be alert to your body language: What you do with your eyes, face, hands, arms, legs, and posture sends out signals as to whether you are, or arent, listening to and understanding what the other person is saying. Think about: Glancing sideways /Sighing /Yawning /Frowning /Crossing arms on chest /L