管理专业外文翻译---发展ERP以提高顾客的定位和服务.doc

Developing Information Technology Policies for Enterprise Resource Planning to Improve Customer Orientation and Service 发展ERP以提高顾客的定位和服务 Riyanarto Sarno and Anisah Herdiyanti, Introduction The globalization of customers, products and services are driving the enterprise to focus on the sustainability, which encompasses the technology, social, environmental and economics dimensions. The Information Technology(IT) is poised to play critical role to the sustainability of the enterprises.The role of IT can be considered as a catalyst for the sustainability of short-term and long-term of enterprise objectives, which is known as business goals. 为了取得全球化的客户的一致好评,产品和服务都是推动企业专注于可持续性发展的重心,包括技术、社会、环境和经济规模。信息技术在企业的可持续性发展过程中起到了重要的作用, 它的作用会被认为是是实现短期和长期可持续发展的企业目标的催化剂,即所谓的商业目标。 Moreover, the Enterprise Resource Planning(ERP) system is an important IT application, which is conceived to contribute in the success of managing business process in enterprises. Many enterprises have been running the ERP system successfully worldwide. The ERP system enables an enterprise to run the business processes in the high levels of delivering service to customer, balancing demand and supply, and integrating ERP functionalities, 例如human resources management, sales, marketing, manufacturing, operations, purchasing, and finance. 此外,企业资源计划(ERP)系统是一个重要的信息技术应用,这是为孕育成功的企业业务流程以便管理企业。许多企业已经成功地在世界范围内实施了ERP系统。ERP系统即是使企业经营业务过程的高水平给客户提供服务,平衡供需,和整合ERP的功能,例如人力资源管理市场、销售、生产、运作、采购和财务 Even though the ERP system is widely used in many enterprises, but the success of ERP practices are rarely issued. The ERP practices involve a lengthy and complex process[5];these will give more opportunities that many problems will affect the ERP practices. However, the problems associated with the software implementations are not new, nor specific to ERP system. 即使ERP系统是广泛用于许多企业,然而成功实践的案例却很少发布。ERP实践是一项长期而复杂的过程;这就使影响ERP实践的问题有更多的机会出现。然而,软件实现所带来的相关问题的出现,也不是ERP系统所独有的情况。 Many studies have reported several reasons of ERP failure reasons