管理专业外文翻译---发展ERP以提高顾客的定位和服务.docVIP

Developing Information Technology Policies for Enterprise Resource Planning to Improve Customer Orientation and Service 发展ERP以提高顾客的定位和服务 Riyanarto Sarno and Anisah Herdiyanti, Introduction The globalization of customers, products and services are driving the enterprise to focus on the sustainability, which encompasses the technology, social, environmental and economics dimensions. The Information Technology(IT) is poised to play critical role to the sustainability of the enterprises.The role of IT can be considered as a catalyst for the sustainability of short-term and long-term of enter