HKFL-0002Howtocheckaguestroom如何检查房间.docVIP

Guest Expectation 客人期望： I expect my room to be clean and to find things in a logical place. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay. 我希望在入住期间房间清洁干净，物品摆放在适当的位置，并提供各种方便和舒适的服务。 Why is this task important for you and our guest? 为什么这个任务对于你和我们客人很重要? Answers 答案： I know what the guest expects. 我知道客人的期望 If I check the Room properly, I am able to increase GSTS 通过仔细的检查提升宾客满意度 I can demonstrate professionalism. 我能展示专业水准 I can make our guests happy and they will feel comfortable. 可使我们的客人感觉舒适高兴 STEPS步骤 How /Standards标准 Training Question培训的问题 Check the Guest Room 检查房间 Always check the room in a clockwise or anti-clockwise movement. 检查房间一般按顺时针或逆时针方向 Why do I have to check the guest room in this fashion? 为什么检查房间要按照顺序进行？ Cleanliness of Furniture 家具的清洁 Check the cleanliness of all furniture and put it in good order according to the standard. 检查家具清洁并根据标准放在适当的位置 Entrance Door 房间门 Writing Desk 写字桌 Wardrobe 衣柜 Mirrors 镜子 - Paintings 挂画 Night Table 床头柜 Check whether painting, Wardrobe hangers, collateral is hanging straight and positioned properly. 检查挂画、衣架、 印刷品是否悬挂整齐，位置适当 Define Standard for collateral as: 文具配备标准说明： Guest Letter 信纸 Fax paper 传真纸 Envelopes 信封 Post cards 明信片 Why do we put so much importance on furniture? 为什么会觉得家具如此重要？ What is the content of the collateral Folder? 在文件夹内包括了些什么文具？ Check exchangeable items 检查客用品 Check whether all amenities and supplies are as per the standard and are in good order. 检查客用品是否按照标准摆放并质量良好 Bath Amenity/卫生间用品： Shampoo 洗发水 Bath Gel 沐浴液 Body Lotion 润肤露 Amenity Boxes/用品盒： Vanity Box 化装包 Sanitary Box 卫生袋 Shower Cap 浴帽 Tooth brush 牙刷 Comb 梳子 Shoe Mitt 擦鞋布 Shaver Razor 剃须刀 What is the amenity