2017山东省职业院校技能大赛中职组酒店服务赛项英语口试题库(中式铺床项目).docxVIP

2017山东省职业院校技能大赛中职组酒店服务赛项英语口试题库（中式铺床项目） 1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl? A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.Q：When a guest calls to ask if you can send someone to take her laundry, what will you say? A：Sure I will inform the valet to pick up your laundry. May I have your room number, please?Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir? Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts? A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.Q: What will you say if the guest tells you the temperature in the room is not agreeable?A: Don’t worry. I will adjust the air-conditioning for you.Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.Q: A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.Q: What’s the information you give when you’re introducing a guestroom to the guest？A: I will introduce the eq