ITIL_Foundation_试题整理.docx

Which one of the following is NOT a responsibility of the service transition stage of the servicelifecycle?下列哪一项不是服务生命周期的服务过渡阶段的责任？A. To ensure that a service can be managed and operated in accordance with constraintsspecified during designB. To design and develop capabilities for service management在设计和开发服务管理能力C. To provide good-quality knowledge and information about servicesD. To plan the resources required to manage a releaseAnswer: BWhich of the following are managed by facilities management?下列哪一项是由设施管理管理1. Hardware within a data centre or computer room数据中心或机房内的硬件2. Applications2。应用3. Power and cooling equipment3，电源和冷却设备4. Recovery sites4，恢复站点A. 1, 2 and 3 onlyB. All of the aboveC. 1, 3 and 4 onlyD. 1 and 3 onlyAnswer: CWhich stage of the service lifecycle is MOST concerned with defining policies and objectives?这阶段的服务生命周期的最关心的是确定政策和目标？A. Service design服务设计B. Service transition服务转换C. Continual service improvement持续服务改进D. Service operation服务操作Answer: AWhich areas of service management can benefit from automation?服务管理的哪些领域可以从自动化中受益？1. Design and modeling1，设计和建模2. Reporting2。报告3. Pattern recognition and analysis3，模式识别与分析4. Detection and monitoring4，检测和监控A. 1, 2 and 3 onlyB. 1, 3 and 4 onlyC. 2, 3 and 4 onlyD. All of the aboveAnswer: DWhich one of the following is the BEST definition of reliability?下列哪一项是可靠性的最好的定义A. The availability of a service or component服务或组件的可用性B. The level of risk that affects a service or process风险，影响服务或进程的程度C. How long a service or configuration item (CI) can perform its function without failing如何长期服务或配置项（CI）可以在不失败执行其功能D. How quickly a service or component can be restored to normal working orderAnswer: C责任Which one of the following is NOT the responsibility of service catalogue management?A. Ensuring that information in the service catalogue is accurateB. Ensuring that service level agreements are maintainedC. Ensuring that information in the service catalogue is consistent with information in the serviceportfolioD. Ensuring that all operatio