ITIL_Foundation_试题整理.docxVIP

Which one of the following is NOT a responsibility of the service transition stage of the servicelifecycle?下列哪一项不是服务生命周期的服务过渡阶段的责任？A. To ensure that a service can be managed and operated in accordance with constraintsspecified during designB. To design and develop capabilities for service management在设计和开发服务管理能力C. To provide good-quality knowledge and information about servicesD. To plan the resources required to manage a releaseAnswer: BWhich of the following are managed by facilities management?下列哪一项是由设施管理管理1. Hardware within a data centre or computer room数据中心或机房内的硬件2. Applications2。应用3. Powe