希尔顿集团管理意识培训-团队协作.ppt

TEAM WORKING BY THE END OF THE SESSION YOU WILL BE ABLE TO: Describe the types of behaviors which lead to effective team working and practice using them. Recognize the stages a group goes through when developing. Develop personal plans for improving team working back at work. Forming CHARACTERISTICS OF HIGH PERFORMANCE TEAM Session Four ROLE MAP ME Manager Team Members Squash Club Family Members ROLE EXPECTATIONS Role Conflict Supervisors role expectations Subordinates role expectations Your role expectations Job Description THE JOHARI WINDOW SELF Solicits Feedback Things I know Things I dont know Things they know Things they dont know GROUP Self-disclosure ARENA Free Open BLIND SPOT FA?ADE (Hidden Area) UNKNOWN SELF-AWARENESS DISCLOSURE INSIGHT FEEDBACK Storming Norming Performing THE STAGES OF GROUP DEVELOPMENT GROUP NEEDS Task Needs Team Needs Individual Needs All members participate in decisions Leadership moves within the group Low level of competition between individuals Interpersonal relationships strong * * * *