希尔顿集团管理意识培训-工作表现.ppt

PERFORMANCE MANAGEMENT BY THE END OF THE SESSION YOU WILL BE ABLE TO: Identify why performance management is important to the team and the business. Explain what affects team performance at work. Develop an understanding about processes associated with performance management. Be able to write quality “SMART” objectives. ACHIEVING HIGH LEVELS OF PERFORMANCE GROUP NEEDS Job Clarification JOB CLARIFICATION IS ESSENTIAL BECAUSE: A KEY RESULT AREA 1 TO 1 MEETINGS Session Five Monitor and manage standards Communicate job requirements Monitor employee performance Control departmental output Evaluate success/results Task Needs Team Needs Individual Needs Setting Key Business Objectives Regular Meetings Annual PDR THE PERFORMANCE MANAGEMENT CYCLE Ensures people are clear about what is expected of them To check employees understand their job and levels of authority within it To ensure the employee will place the same level of emphasis on the key result areas within the business An area or a field of activity in which results are particularly important, where they have a critical bearing on the success or even survival or the business. Purpose To provide a regular manager/employee overview of activities, issues, up-sides and down-sides. End Product Progress on action plans reviewed. Correspondence and issues are reviewed. Personal development is reviewed. Actions and responsibilities for the following month and balance of the year from the review are agreed. * * * *